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If your order is yet to be dispatched, please do get in touch with us immediately to process your
cancellation. You have up to 14 calendar days prior to the date of dispatch to cancel and receive a full refund for the
entirety of the order including your delivery fee.
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If your order has been dispatched or delivered, but you have changed your mind and no longer need the
worktops, we are
happy to process your return. We have a 30-day returns guarantee, meaning that you will receive a full
refund for the
value of the worktops (excluding the delivery fee) once the worktops have been received and are in the
original
condition they have been sent out (standard size, uncut and unoiled)
In terms of returning the worktops, you can organise a collection with a courier company or you can pay
the House of Worktops Collection fee of 25£ for the first worktop and 10£ for every other worktop.
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Exceptions to this Right of Return Policy are all custom made worktops or any worktops which have been
altered, cut or oiled by the customer. If you are unsure about ordering a custom worktop, we encourage you to order a
sample to make sure that the product is meeting your expectations.
If you would like to arrange a return, please send us an email to
[email protected]
with the following information:
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Sales Order Number (you can find that on the order confirmation email)
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Date of order- Reason for cancellation or return
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How you would like to return the items?: Courier of your choice or House of Worktops 2Man Collection
Please Note:
Once products have been received and inspected, we will refund you within 3-4 working days.
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In the unlikely event that you find that the worktops delivered has been damaged, please get in touch
with our Customer Care Team to arrange an immediate replacement or issue a full refund. When getting in touch with our
Customer Care Team,please have the following information ready to share, so that we can deal with your query as quickly as
possible, without causing any unnecessary delays.
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Visual evidence of the damage is necessary to arrange a replacement or a full refund. Once we receive
all the information we need, an immediate replacement worktop will be sent out at the earliest available
delivery date. If a refund has been requested, it will be issued within 3-4 working days.
If you would like to arrange a return, please send us an email to
[email protected]
with the followinginformation:
-
Sales Order Number (you can find that on the order confirmation email)
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Date of order and date of delivery
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Brief description and a photo of the damage/fault
Please Note:
Inspect your worktop thoroughly before you start working on it. If the damage/fault is discovered after cutting the
worktop, we will not be able to replace or issue a full refund. When replacing the product, the old
worktops have to be collected by our delivery team and should be in the original size as when delivered.
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In the event of our worktops not meeting your expectations, due to being a different colour than what
you expected or any other reasons, we would be happy to arrange the return of your products
-
We have a 30-day returns guarantee, meaning that you will receive a full refund for the value of the
worktops (excluding the delivery fee) once the worktops have been received and are in the original condition they have been
sent out (standard size, uncut and unoiled).
-
In terms of returning the worktops, you can organise a collection with a courier company or you can pay
the House of Worktops Collection fee of 25£ for the first worktop and 10£ for every other worktop.
-
Exceptions to this Right of Return Policy are all custom made worktops or any worktops which
have been altered, cut or oiled by the customer. If you are unsure about ordering a custom worktop, we encourage you to order a
sample to make sure that the product is meeting your expectations.
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Our Recommendation:
To avoid such a situation, we encourage you to try out our worktop samples.
We are offering next day delivery and their value is 100% refundable against any worktop order. This way, you will make sure that
the colour of our wooden tops is exactly what you are looking for.
If you would like to arrange a return, please send us an email to
[email protected]
with the followinginformation:
-
Sales Order Number (you can find that on the order confirmation email)
-
Date of order
-
Reason for cancellation or return
-
How you would like to return the items: courier of your choice or House of Worktops 2Man Collection
Please Note:
Once products have been received and inspected, we will refund you
within 3-4 working days.
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