Help Centre

Browse our most frequently asked questions by topic.

Delivery

How long will delivery take?

Our standard lead time is 2 to 5 working days from when you place your order. That said, it really depends on your postcode. Some areas we cover every day, others once or twice a week.

If your order includes any customisations such as cutouts or joints, there is a confirmation process where we send you a CAD drawing for approval before we cut anything. That can add a few extra days.

If you share your postcode with us, we can tell you exactly which dates we deliver to your area and confirm when you would receive your worktops.

We cover most areas of the UK 2 to 3 times per week, which for many postcodes does mean next day delivery. However, for more remote areas we may only run once a week.

We do not want to promise you something and let you down. If you share your postcode, we can check exactly which days we run to your area and tell you the earliest possible delivery date.

We deliver across England and Wales as part of our standard delivery routes.

For Scotland, we deliver to central Scotland including Glasgow and Edinburgh. Unfortunately we do not currently cover the Highlands or the very north of Scotland due to the logistics of our own delivery routes. If you are in the Highlands, you could arrange a third-party courier from our warehouse, or collect from a Scottish address that is on our route.

For Northern Ireland and the Isle of Wight, we do not currently offer delivery to these locations directly. However, if you are able to arrange a courier from our warehouse or a mainland collection point, that is an option.

Share your postcode with us and we will give you a definitive answer.

Our delivery starts from £28 for the first worktop and £15 for each additional worktop on the same order. That is the base rate for standard areas.

For remote postcodes, areas further from our delivery routes, there may be a surcharge which is calculated automatically at checkout based on your postcode. That is why you sometimes see a higher price after entering your delivery address.

If the price you are seeing seems unexpectedly high, get in touch with your postcode and we will check exactly what applies to your area. Sometimes there are alternative options like collecting from a collection point that can reduce the cost.

We are really sorry to hear this. Please contact us with your order number and we will check the current status and the scheduled delivery date straight away.

If you have a fitter booked, let us know and we will escalate this to our delivery team immediately and get you a confirmed answer, not a vague one.

You can reach our delivery team directly at [email protected] or contact us (between 06:00 - 19:00) through live chat.

Yes. As long as you contact us with enough notice before the delivery is scheduled, we can reschedule your delivery to a date that works better for you.

The sooner you let us know the better. Our delivery routes are planned in advance, so the more notice we have, the more flexibility we have to find you the right date.

To change your delivery date, email [email protected] with your order number and the date range you are working toward, and our delivery team will confirm the new date with you.

Yes. Collection from our warehouse is available and some customers prefer this either to save on delivery costs or because they have their own transport arranged.

If you want to collect, just let us know when placing your order and we will arrange a collection slot for you. Our warehouse is at 104 High Street, London Colney, AL2 1QL.

Can’t find what you’re looking for?

Our team is here to assist you with any questions
Email us
Email us

Send us an email and we will get back to you within 48 hours.

[email protected]
Live chat
Live chat

Chat with our support team in real-time for instant assistance. Available Monday to Sunday,
08:30 - 17:00.

Start chat
Call us
Call us

Speak directly with our customer service team during business hours. Available Monday to Saturday, 08:00 - 18:00.

01727 260688

About House of Worktops

To begin with the most important - we are a family-run business founded on our family values and principles. Secondly, we are passionate about what we do! We are the UK’s only end-to-end worktop retailer. From the sourcing of the timber, to the electricity, to the production of the worktops. We are everywhere. What sets us apart? Our family values and our passion for quality and customer service!

UK’s best quality & value worktops

We have been in the timber industry since 1999. So, we know our wood, we know our Wooden Worktops and we know our quality. We are confident in saying that we sell high-quality Worktops, perfect for your kitchen and other rooms. We offer Beech, Walnut, Iroko and Oak Worktops - each with it's own unique character and benefits. Sourced from our own forest areas in the Balkans, providing exceptionally at a great price.

What we believe in

There are three values inherent to everything we do:
Sustainability
We operate on zero-waste & will soon run on 100% green electricity.
Uncompromised Quality
Guaranteed premium quality solid wood worktops. Stringent quality checks are done at each step.
Customer Obsession
Your needs & requirements are at the heart of what we do.
Trustpilot