Help Centre

Browse our most frequently asked questions by topic.

Returns & Refunds

My worktop arrived damaged. What do I do?

We are genuinely sorry to hear that. Please send a photo of the damage to [email protected] with your order number in the subject line.

Once we see the photo, we will assess whether the damage can be repaired, whether a replacement piece is needed, or whether a partial refund is more appropriate. Either way, you will hear back from us with a clear resolution, not a runaround.

If you have already sent photos and had no response, please get in touch again with your order number and we will escalate this personally.

All our worktops come with a lifetime structural warranty. This means the structural integrity of the worktop is covered for the life of the product.

This is one of our strongest commitments and reflects how confident we are in the quality of our worktops. If you have a specific concern about warranty, get in touch and we are happy to go into more detail.

We always say measure twice, cut once. For custom worktops with sink and hob cutouts, after you place your order we create a CAD drawing and send it back to you for approval. You sign off before we make a single cut. So as long as you check the drawing carefully, you are protected.

If you approved everything and we send you the worktop as per your requests and it turns out the measurements were wrong, we cannot take responsibility for that. However, please do reach out and we will do everything we can to help find a solution.

This is usually because the confirmation has gone to your spam or junk folder. Please check there first.

If it is still not there, contact us with your full name, delivery postcode, and the email you used at checkout and we will look it up in our system straight away. Once we confirm it, we will resend the confirmation immediately.

Please do not place a duplicate order. We will find your original order for you.

If your worktop is a standard size and has not been customised, you can return it within 14 days of delivery. The worktop must be in its original condition and packaging.

Custom-made worktops that have been cut to size, had cutouts made, or been otherwise personalised cannot be returned as they are made specifically for you.

If you need to arrange a return, please contact [email protected] with your order number and we will guide you through the process.

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About House of Worktops

To begin with the most important - we are a family-run business founded on our family values and principles. Secondly, we are passionate about what we do! We are the UK’s only end-to-end worktop retailer. From the sourcing of the timber, to the electricity, to the production of the worktops. We are everywhere. What sets us apart? Our family values and our passion for quality and customer service!

UK’s best quality & value worktops

We have been in the timber industry since 1999. So, we know our wood, we know our Wooden Worktops and we know our quality. We are confident in saying that we sell high-quality Worktops, perfect for your kitchen and other rooms. We offer Beech, Walnut, Iroko and Oak Worktops - each with it's own unique character and benefits. Sourced from our own forest areas in the Balkans, providing exceptionally at a great price.

What we believe in

There are three values inherent to everything we do:
Sustainability
We operate on zero-waste & will soon run on 100% green electricity.
Uncompromised Quality
Guaranteed premium quality solid wood worktops. Stringent quality checks are done at each step.
Customer Obsession
Your needs & requirements are at the heart of what we do.
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