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Returns and Cancellations
For the delivery of goods
Right to cancel: You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us at House of Worktops,104 High Street, London Colney AL2 1QL, email: firstname.lastname@example.org, phone: 01727 260688
of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation: If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right to cancel does not exist for the following contracts:
Contracts for the supply of goods that are made to the consumer’s specifications or are
You may use the attached model cancellation form, but it is not obligatory.
To House of Worktops UK,
I hereby give notice that I cancel my contract of sale of the following goods [ ]
Order No [ ]
Ordered on [ ] / received on [ ]
Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper).
About House of Worktops
To begin with the most important - we are a family-run business founded on our family values and principles. Secondly, we are passionate about what we do! We are the UK’s only end-to-end worktop retailer. From sourcing of the timber, to the electricity, to the production of the worktops. We are everywhere. What sets us apart? Our family values and our passion for quality and customer service!
UK’s best quality & value worktops
We have been in the timber industry since 1999. So, we know our wood, we know our Wooden Worktops and we know our quality. We are confident in saying that we sell high-quality Worktops, perfect for your kitchen and other rooms. We offer Oak, Beech, Walnut, Ash and Cherry Worktops - each with their own unique character and benefits. Sourced from our own forest areas in the Balkans, providing exceptional at a great price.
What we believe in
There are three values inherent to everything we do.
We operate on zero-waste & will soon run on 100% green electricity.
Guaranteed premium quality solid wood worktops. Stringent quality checks are done at each step.
Your needs & requirements are at the heart of what we do.