Ordering & Payment FAQs | Help Centre

Do your prices include VAT?

Yes. All prices on our website are fully inclusive of VAT at 20%. The price you see is exactly the price you pay. There are no surprises at checkout.

If you need a VAT invoice for accounting or business purposes, your order confirmation will show the full VAT breakdown.

Do you have any discount codes available?

Yes. You can use the code WELCOME5 at checkout for 5% off your order. You can apply it on the basket page or at the checkout page. There is a discount or coupon code field on both.

We also tend to run promotions on the products themselves, so the price you are already seeing on the website may already be discounted.

Where do I enter my discount code?

You can enter your discount code in two places: either on the basket page before checkout, or on the checkout page itself. There is a clearly marked discount code field on both. Type it in, press apply, and the discount will be deducted straight away before you pay.

If it is not working, double check there are no extra spaces before or after the code.

Can I use two discount codes on one order?

Our system only allows one discount code per order at checkout. Codes cannot be stacked.

The best approach is to apply whichever code gives you the higher discount. If you are not sure which is better, get in touch and we will calculate which one saves you more on your specific order.

Do you offer trade or bulk discounts?

Yes. We have a trade programme with ongoing discounts between 5% and 15% depending on your volume.

The best thing to do is email [email protected] with a bit of detail about your business and your typical volume. He handles all trade accounts and will get back to you quickly.

In the meantime, for your current order, you can use the discount code WELCOME5 for 5% off right now.

Can I pay by bank transfer?

Yes. For larger or bespoke orders we can accommodate bank transfer payment. The process is straightforward: we provide you with a quote including our bank details, and once the transfer clears, we confirm your order and schedule production or delivery.

If this is for a trade account or a company purchase where you need a formal invoice, email [email protected] and they will get you set up.

I have not received my order confirmation or invoice.

This is usually because the confirmation has gone to your spam or junk folder. Please check there first.

If it is still not there, contact us with your full name, delivery postcode, and the email you used at checkout and we will look it up in our system straight away. Once we confirm it, we will resend the confirmation immediately.

Please do not place a duplicate order. We will find your original order for you.

Do you offer samples, and is there a charge?

Yes. We offer samples and we strongly recommend ordering them before committing to a full worktop. Seeing and feeling the material in person, in your own kitchen lighting, makes a huge difference.

Samples are 10cm x 10cm pieces of the actual worktop material. Two edges on each sample are bevelled so you can see exactly how the core colour looks when the worktop is cut and finished.

We offer a pack of 3 samples for £5. They typically arrive in 2 to 3 days. You can order them directly on our website at houseofworktops.co.uk/order-sample

Is the sample the same thickness as the actual worktop?

Yes. The sample is cut from exactly the same material and the same thickness as the full worktop.

For compact laminate, both the sample and the worktop are 12mm thick. Wooden worktop samples all come in 40mm thickness. Solid surface samples come in 12mm and chipboard laminate samples come in 38mm.

Can I come to your showroom? Do I need an appointment?

Yes. You are very welcome to visit our showroom. You do not need an appointment for a general visit during the week. On Sundays we are open between 12:00 and 16:00 and we do recommend booking an appointment as it can get busy.

If you want a dedicated consultation with one of the team to go through your specific kitchen measurements, discuss options, and get a quote, it is worth calling ahead so we can make sure the right person is available for you.

Our showroom is at 104 High Street, London Colney, AL2 1QL.

What are your opening hours?

Our showroom is open Monday to Friday 09:00 to 17:00, and Sunday 12:00 to 16:00.

If you are planning to visit on a Sunday, we suggest making an appointment as it can get busy.

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